Every order is wrapped and packed individually, according to its size and fragility, in order to guarantee it arrives in the best possible condition

In the case of damage or breakage, you should either refuse the delivery or accept it under reserve, then contact us by sending an email to wineclub@mazzei.it or calling on +39 0577 735 781. Once we have verified the details, a new order will be sent out.

Please refer to this link for delivery charges

Please refer to this link for a full list of countries

To change the delivery address after placing an order, please send an email to wineclub@mazzei.it or call us on +39 0577 735 781

Delivery times are explained here

We only use premium corks from certified suppliers. However, cork is a natural material and may occasionally present defects that are passed on to the wine. If you suspect that your wine is corked, please contact us by calling on +39 0577 735 781 or sending an email to wineclub@mazzei.it. We will send you a new bottle and arrange to have the existing one collected so that we can research the defect and contact the cork supplier. In order to do this, we kindly ask that the bottle is returned with at least 70% of its contents and the original cork.

You can request an invoice at the checkout stage of your order by entering your tax code/VAT number and your invoicing address in the appropriate box.

Confirmation should reach you within minutes after your payment is accepted. We advise you to check your spam folder. If no confirmation email arrives, please contact our Customer Service department on +39 0577 735 781, or email us at wineclub@mazzei.it. Until you receive a confirmation email, your order cannot be considered valid.

To place a phone order, contact our Customer Service department on +39 0577 735 781. Alternatively you can order by email at wineclub@mazzei.it.

To change a recently placed order, call us on +39 0577 735 781 or email us at wineclub@mazzei.it.

Please be aware however that orders which are already being processed for delivery cannot be changed.

Of course! Simply contact our Customer Service department at +39 0577 735 781 or email us at wineclub@mazzei.it.

All e-commerce transactions on our site are PCI compliant and protected by 3D Secure under European Union strong customer authentication regulations.

Credit and debit cards, prepaid cards, cash on delivery, GooglePay, GPay or PayPal. If you wish to pay by bank transfer, please contact our customer services department.

In order to include a personal message with your order, please insert the message in the space reserved for notes during the checkout phase of your online order. Alternatively you can contact our staff on +39 0577 735 781 or email us at wineclub@mazzei.it.

The Mazzei Wine Club never includes price information or details in its packages.

You can arrange to have your order sent as a gift in the "Delivery and Payment" section of the online order form. Insert your own details in the "Billing information" field, tick the box labelled "Send to a different address", then insert the data of the intended recipient in the "Delivery Details" field.

In the "Gift Ideas" section of our website you'll find a selection of pre-wrapped products. Alternatively you can select the gift wrapping option during the checkout phase, or opt to send a gift card.

Insert the coupon code in the "Gift Voucher" box during the checkout phase of your order. In order to redeem it click "Apply": your basket will be automatically updated. You can only use your code once: if your basket does not update, the code may have already been used or have expired.

Our members have special access to early-bird offers, exclusive products, and services and experiences reserved just for them.

Our various different membership tiers allow members purchasing through the Mazzei Wine Club to enjoy a range of services and privileges which can be consulted on this page. This makes the experience of purchasing through the Wine Club both advantageous and unique.

A direct relationship with the producer provides a unique chance to explore our products, as you enter into the Mazzei winemaking world. With a direct purchase, all wines are guaranteed to arrive in perfect condition. If you encounter problems, our customer service department is on hand to help.

Yes, at any time.

We don't charge an entry fee. Once you join, the quantity and type of purchases made each year will determine how you move from one membership tier to another.

You can join the Club directly at any of our wine estates, or through the registration section of our website.

The Club offers three membership tiers, each with its own services and privileges.

Our staff is on hand to answer your queries by email at wineclub@mazzei.it or by phone at +39 0577 735 781.

Members remain in their assigned tier for 12 months. At the end of those 12 months, if they have reached the required minimum purchases, they move into the next tier.

You can check when your 12-month period in your current tier ends by logging into the members' area of our website.

Members accrue one grape bunch for each euro spent on online purchases, on wine tours or during visits to our properties.

Accumulating credits is the key to moving from one membership tier to another.

You can reclaim your credits if you contact our staff directly within 30 days of your purchase.

Please contact our customer service department: they will assess whether this is possible.

Credits remain valid for 12 months after the date they are acquired.

You will be moved to a new tier as soon as you have reached the minimum number of credits required.